Navigate to the Transactions section of the dashboard. Choose the option from the drop-down list through which your customer has made the payment.
For example, click on Invoice from the Transactions list if you want to refund an invoice transaction.
Filter your search by the date range required by customizing the Paid on field. Choose a Billing cycle name and Invoice status from the drop-down lists. Click on Search to view the invoice transactions with your added filters.
Click on the Actions ⋮ button next to the transaction you want to refund. Choose the Refund option and a pop-up Refund transaction box will appear.
Enter the Reason for the refund & the Amount to be refunded and click on Submit.
Once submitted, the refund will be initiated.
It takes 7-10 working days for the amount to get refunded back to the customer's account.
For more information, feel free to drop in a mail to email@example.com & someone from the Swipez team shall assist you!
To know more about how to reconcile a transaction, read...