Log into your Swipez account and browse to the events section on the dashboard. Click on the Event Transactions tab and view all your events transactions in one place.
Using the search criteria as shown in the image above you can search using the required date range. Search for an event transaction using the event name & also use the status of the event transactions. The various statuses are initiated, Paid online, Paid offline, Rejected, Failed, Refund & Chargeback.
The columns mentioned giving a brief of the transactions in terms of:
ID#: This is the unique ID associated with each event transaction and is different for each event transaction.
Paid On: This column shows the date on which the payment was made and is beneficial to clarify any doubts in regards to the transaction date in terms of any query or dispute raised by the attendee or payee for the event.
Name: This column mentions the name of the payee of the transaction. This information may differ from the attendee details and is only the name of the payee.
Units: This column shows the number of tickets purchased by the payee. This helps in handling false claims & fraudulent behavior.
Amount: This column shows the total amount of the transaction made for the event. Any discounted amounts due to the availing of coupon codes shall also be visible here.
Event: The name of the event is mentioned in this column. This helps in keeping track of multiple event transactions from one platform in one place in a systematic and accurate format.
Status: This column refers to the status of the transaction and whether it was paid online, paid offline, Refunded, Failed, Rejected, Etc.
Mode: This shows the payment instrument used for making the payment. For Example Credit Card, Debit Card, Netbanking, Cash, Cheque, Etc. This proves to be beneficial in knowing the most used payment instrument and providing additional payment facilities.
Actions: This tab here lets you take certain actions against a transaction such as viewing the event, viewing the receipt for the payment made, Sending the receipt to the customer for the event transaction, Refunding the amount to the customer, Availing the purchase made (i.e enabling the ticket purchased), and to add any comments associated to the event transaction if needed.